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DMAIC Framework

The DMAIC framework is a data-driven improvement cycle used for improving, optimizing, and stabilizing business processes. Learn how to apply this powerful methodology to your organization.

D

Define

Identify the problem, scope, goals, and customer requirements for the improvement project.

M

Measure

Collect data on the current process to establish baselines and identify areas for improvement.

A

Analyze

Identify root causes of problems and inefficiencies through data analysis and process mapping.

I

Improve

Develop, test, and implement solutions that address root causes and optimize the process.

C

Control

Establish monitoring systems and standardize processes to maintain improvements over time.

DMAIC Tools and Techniques

Define Phase Tools

  • Project Charter
  • Voice of the Customer (VOC)
  • SIPOC Diagram
  • Stakeholder Analysis
  • Process Flow Diagram

Measure Phase Tools

  • Data Collection Plan
  • Measurement System Analysis
  • Process Capability Analysis
  • Baseline Performance
  • Pareto Charts

Analyze Phase Tools

  • Root Cause Analysis
  • 5 Whys
  • Fishbone Diagram
  • Hypothesis Testing
  • Regression Analysis

Improve Phase Tools

  • Brainstorming
  • Solution Selection Matrix
  • Pilot Testing
  • Implementation Plan
  • Risk Analysis

Control Phase Tools

  • Control Charts
  • Standard Operating Procedures
  • Training Plans
  • Monitoring Systems
  • Response Plans

Cross-Phase Tools

  • Project Management
  • Team Facilitation
  • Change Management
  • Documentation
  • Communication Planning